The ten-county Northwest Georgia Public health district was selected to test a beta version of the new system. Brand immersed himself in learning its capabilities and intricacies. As he reviewed the user’s guide developed and provided by the software company, he began hearing complaints from other environmental health staff that the system was difficult to use and the user’s manual difficult to understand.
Brand agreed and took initiative to develop an innovative, new user’s guide. His guide incorporated simple step-by-step instructions and diagrams showing how to operate the new system. He also developed troubleshooting instructions. Brand ultimately created an easily comprehended, user-friendly guide for users with all levels of computer skills.
He then trained environmental health staff throughout the ten-county Northwest Georgia Public Health district to use the new system, overcoming their initial frustration and dislike. Brand’s training materials and methods were eventually adapted by other public health districts throughout the state and used to introduce the new system, expediting statewide transition to it.
Brand is a ten-year Northwest Georgia Public Health employee and lives in Rome with his wife, Heather.
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